Frequently Asked Questions
We accept Cash on Delivery (COD), debit/credit cards, net banking, UPI, and other online payment options.
Orders are processed within 1 to 2 business days. COD orders may require additional time for verification.
No, there are no additional charges for COD orders.
Delivery typically takes 3 to 5 business days, depending on your location.
Yes, once your order is shipped, you will receive a tracking link via email or WhatsApp.
If your order is delayed beyond the expected delivery time, please contact our support team at support@vibida.com or WhatsApp us at 9448735953.
Yes, you can cancel your order within 24 hours of placing it or before it is dispatched. Once dispatched, cancellations are not allowed.
.Yes, exchanges are allowed within 48 hours of delivery. An unboxing video is required for approval. Shipping charges of Rs. 150 apply.
If you receive a damaged or defective product, provide an unboxing video as proof, and we will process a replacement or refund.
We offer free delivery on most orders. However, certain regions or promotions may include nominal delivery charges.