Return, Exchange & Cancellation

Return Policy

We offer a 5-day return window for any product that does not meet your expectations. To process a return, you must provide a clear and unedited unboxing video as proof. The product should be in its original condition with all packaging, tags, and accessories intact. To initiate a return, please email us at support@vibida.com with your order details and unboxing video. Our team will review your request and respond within 1-2 business days. Once approved, our courier partner will pick up the product. Refunds are processed after the returned product passes inspection and will be credited to your original payment method within 7 to 15 working days.

Exchange Policy

Exchanges are allowed within 48 hours of delivery if the product does not meet your needs. Similar to returns, an unboxing video is mandatory for approval. To request an exchange, email us at support@vibida.com with your order details and exchange request. A flat shipping fee of Rs. 150 will apply for exchanges. Once the original product is received and inspected, the exchange process will be completed promptly.

Cancellation Policy

Orders can be cancelled within 24 hours of placement or before dispatch. Once dispatched, cancellations are not permitted. To cancel your order, contact us via email at support@vibida.com or WhatsApp at +91 9448735953 with your order details. Frequent cancellations may result in account restrictions or blocking, and repeated misuse may be reported to other online platforms.

Important Notes

  • COD orders require mandatory verification, which may delay order processing by 1-2 business days.

  • Refunds, exchanges, and cancellations are subject to inspection and approval by our team.

  • We reserve the right to decline requests that do not meet the outlined conditions.

For any further assistance, feel free to contact us via email or WhatsApp. We are here to help and ensure your experience with Vibida is exceptional.